Senior Office Services Manager

Why This Role Matters
As Senior Office Services Manager, you will help create a safe, efficient and welcoming workplace where colleagues, visitors and business partners can perform at their best. Supporting the Head of Office Services, you will lead the day-to-day running of administration and facilities operations, combining hands-on coordination with strong people leadership. By ensuring smooth office services, reliable facilities, excellent hospitality and a positive workplace experience, you will help bring our purpose to life — putting a smile on customers’ faces.

What You’ll Be Doing

• Lead, coach and support administration and facilities teams across reception, cafeteria, pantry, cleaning, technician and office administration functions.
• Plan duty rosters and any backup arrangements to maintain stable daily office services and strong service standards.
• Oversee office administration, including supplies, equipment, mail and messenger services, vendor liaison, invoices and office coordination.
• Manage facilities operations to ensure office premises are clean, safe, well maintained and compliant with company policies, safety standards and relevant regulations.
• Coordinate preventive and corrective maintenance, repairs, renovation, relocation and reconfiguration projects with internal users, vendors and contractors.
• Supervise front-of-house and hospitality services, including reception, visitor handling, meeting room support, cafeteria operations and internal event arrangements.
• Monitor service quality, feedback and recurring issues, using a scientific and data-driven approach to identify root causes and improve processes.
• Support sustainability, recycling and workplace safety initiatives while continuously exploring better ways of working.
• Collaborate closely with teams, departments, vendors and stakeholders to deliver practical, customer-focused solutions across our O+O business environment.

What You'll Bring

• Strong people leadership, with the ability to motivate mixed in-house and outsourced teams to deliver reliable, high-quality services.
• A hands-on, can-do mindset, with willingness to step in, solve problems and stay visible on the floor when needed.
• Solid planning, organisational and follow-through skills, with strong attention to detail and service consistency.
• Practical experience in vendor, contractor, maintenance, cleaning and renovation coordination.
• A customer-focused mindset and strong stakeholder management skills, with the ability to respond quickly and professionally to business needs.
• Good problem-solving and decision-making skills, especially under time pressure or during urgent operational situations.
• Clear communication skills in English and Chinese, with the ability to work effectively with colleagues at all levels.
• A collaborative way of working, building trusted relationships across teams, departments and external partners.
• A data-driven and evidence-based approach to improving service quality, efficiency, cost control and workplace experience.
• High integrity, ownership and responsibility, with flexibility to support critical projects, repairs or renovations outside regular office hours when required.

How You Will Make An Impact

• Build a reliable and engaged office services team that delivers consistent service standards every day.
• Create a safe, clean and welcoming workplace that earns positive feedback from colleagues, internal stakeholders and management.
• Deliver renovation, repair and maintenance work safely, practically and with strong coordination across stakeholders.
• Turn plans into clear procedures, checklists and actions that improve efficiency and compliance.
• Strengthen the employee and visitor experience through responsive, customer-focused, collaborative and insight-led office services.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group