People Development Manager

Why This Role Matters

This role plays a critical part in strengthening our leadership pipeline and building future-ready capabilities across our office and retail teams. You will shape how leaders and colleagues grow, ensuring they are equipped to deliver exceptional service in a fast-evolving O+O (Offline + Online) environment. Through impactful development experiences and a strong customer-focused mindset, you will help embed capability and behaviours that consistently contribute to putting a smile on customers’ faces.


What You’ll Be Doing

• Design and deliver leadership and capability development programmes to strengthen bench strength and leadership readiness
• Embed a 70:20:10 development approach, combining on-the-job learning, coaching, and structured interventions to drive sustainable behaviour change
• Develop and execute structured training roadmaps aligned with business needs and customer expectations
• Support talent and pipeline development, including early careers programmes to build future leadership capability
• Create and manage digital learning solutions in LMS, leveraging innovative tools (e.g. AI-enabled learning, simulations)
• Facilitate engaging leadership and personal effectiveness programmes with strong practical application
• Partner closely with Business Units to diagnose capability gaps and co-create targeted solutions
• Manage multiple development initiatives with strong project execution in a fast-paced, collaborative environment
• Apply a data-driven approach to measure learning impact and continuously improve programmes

What You'll Bring

•  Proven ability to design and deliver impactful learning and development solutions, ideally within retail or customer-facing environments
• Strong facilitation and presentation skills, with the ability to engage diverse audiences
• Experience in digital learning platforms and eLearning content development is an advantage
• Ability to translate concepts into practical, easy-to-apply solutions that drive performance
• Strong stakeholder management skills with a collaborative mindset
• Passion for developing people and building leadership capability
• Comfortable managing multiple priorities in a dynamic, fast-paced environment
• Self-motivated, flexible and results-oriented
• Strong communication skills in both English and Chinese
• Proficiency in Microsoft Office 365

How You Will Make An Impact

• Strengthen leadership quality and supervisory effectiveness across the Group
• Build a sustainable talent pipeline aligned with business growth and capability needs
• Enhance customer-centric behaviours that elevate service standards across O+O channels
• Deliver practical, high-impact learning experiences that translate into real performance improvement
• Foster a culture of continuous learning, collaboration, and development
• Use insights and data to drive smarter learning solutions and measurable business outcomes

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.