Engagement Manager (AI Projects)

Purpose & Impact
This role applies customer‑centric problem solving, data‑driven programme leadership and collaborative ways of working to deliver high‑impact analytics, AI, GenAI and Agentic AI initiatives across AS Watson’s global O+O (Offline + Online) ecosystem.
By translating business ambition into executable, value‑driven programmes and ensuring solutions move from design to adoption and sustainable run‑mode, this role helps unlock meaningful business and customer outcomes — ultimately putting a smile on customers’ faces through scalable, responsible and impactful use of data and AI.

Core Capabilities You Will Apply Daily

1.Customer‑Focused Value Framing

• Frame AI and analytics initiatives around real customer and business problems, ensuring outcomes improve customer experience, operational effectiveness and commercial performance.
• Anchor prioritisation and decision‑making on clear customer value, measurable impact and sustainable adoption.

2.O+O (Offline + Online) Business Enablement

• Lead end‑to‑end delivery of AI, analytics and GenAI initiatives across AS Watson’s global O+O business model, ensuring seamless application across physical retail, digital platforms and back‑end operations.
• Ensure solutions are designed for scale, integration and long‑term operability within core O+O processes.

3.Scientific & Data‑Driven Programme Leadership

• Shape complex initiatives into structured programmes with clear workstreams, ownership, success metrics, dependencies and governance.
• Apply a scientific, evidence‑based approach to prioritisation, scoping, sequencing and value realisation across data and AI portfolios.

4.Collaboration as Our Way of Working

• Act as a central integrator across Business Units, Product Ownership, BI, Data, Analytics, AI and Technology teams.
• Partner closely with senior leaders and cross‑functional stakeholders, driving clarity, alignment and decisions without formal authority, reinforcing collaboration as the default way of working across regions and functions.

5.Strategic Trade‑off & Decision Facilitation

• Steer complex trade‑offs between business ambition, technical feasibility, speed, risk and value.
• Provide sound judgement and arbitration to keep initiatives focused, achievable and outcome‑driven.

6.Executive Communication & Storytelling

• Craft clear, compelling executive narratives, including decision papers, programme updates and high‑stakes facilitation, to support senior forums across regions.
• Translate complex analytics, AI, GenAI and Agentic AI concepts into actionable, business‑relevant insights.

7.Adoption, Value Realisation & Responsible AI

• Champion enterprise adoption, ensuring AI and GenAI solutions are embedded into day‑to‑day operations and deliver measurable, sustained outcomes.
• Promote responsible AI practices through strong AI literacy, governance awareness and ethical use.

8.People & Delivery Capability Building

• Coach and develop team members, fostering strong delivery discipline, customer focus and collaborative behaviours.
• Contribute to building a scalable engagement and delivery model within DataLab.

What This Role Suits in You

You consistently bring:

• Customer‑centric judgement – you frame technology and analytics decisions around customer and business value.
• Evidence‑based problem solving – you diagnose issues using data, logic and structured thinking.
• Change leadership – you are comfortable with ambiguity, challenge the status quo and turn ideas into action.
• Connector mindset – you build deep, trust‑based relationships and align diverse stakeholders through collaboration.
• Influence without authority – you drive outcomes through clarity, credibility and facilitation.
• Strong communication capability – you simplify complexity and communicate effectively at executive level.

What Drives Success in This Role

Success depends on the ability to:

• Lead complex, cross‑functional data and AI programmes from design through adoption and value realisation.
• Balance strategic ambition with pragmatic delivery in fast‑evolving environments.
• Apply a scientific, data‑driven approach while navigating uncertainty and scale.
• Operate effectively across cultures, regions and functions within a global O+O organisation.
• Build trust and momentum through collaboration, clarity and disciplined execution.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.