Technical Business Analyst

Who we are:
You may not have heard of us, but you’ll know our brands! AS Watson is the world's largest international health and beauty retailer with over 17,000 stores in 29 markets. Each year, over 5.3 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Superdrug, Kruidvat, Watson’s, Marionnaud, The Perfume Shop, and many more.

Overview:
This is a pivotal role focused on ensuring the technology behind thousands of stores across Europe works simply, logically, and reliably. You’ll sit at the intersection of business, IT, and the shop floor translating ideas and challenges into smarter, more effective solutions that make work easier for store colleagues and improve customer experience.

Operational domain: Everything a store associate uses daily from inventory and orders to Click & Collect. You ensure systems make work easier, not more complicated.

Transactional domain: Cash registers and transactions. Payments must always be accurate, fast, and secure.

A typical day in this role:

• Translating questions from the business into concrete, workable IT solutions.
• Guiding implementations from start to finish—from analysis and configuration to rollout.
• Liaising with colleagues across the business, IT teams, and external suppliers.
• Asking the right questions: Why do we want this? What will it deliver? Can it be done smarter?
• Investigating incidents, identifying root causes, and driving structural improvements.
• Documenting solutions clearly so colleagues understand what was built today.
• Collaborating on multi-market systems used across Europe, each with unique needs and regulations.

The role will be a great fit for you if:

• You are naturally curious and always looking for a smarter way of doing things.
• You enjoy solving complex problems across processes, systems, and teams.
• You thrive at the intersection of business and technology.
• You build strong relationships and communicate clearly with different stakeholders.
• You’re comfortable navigating changing priorities in a fast-paced environment.
• You take ownership—whether it’s an incident analysis or a large-scale rollout.
• You love seeing your work have real impact on operations across multiple countries.
  
  

What you will need:

• Experience as a Technical Business Analyst, Business Analyst, or similar role.
• Ability to translate business needs into clear functional or technical requirements.
• Strong analytical skills and experience with root-cause investigation.
• Confidence working with stakeholders across business and IT.
• Experience collaborating with suppliers or external technology partners.
• Common sense first approach to troubleshooting and process improvement 
• You’re fluent in English

What you will get from us:

• Competitive salary
• Exclusive discounts
• Holiday entitlement
• Hybrid working model
• Refer‑a‑friend scheme
• Learning and development opportunities
• Mental health and wellbeing support
• Welfare allowance
• On‑site restaurant