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Digital Service Specialist

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Aim of the role

The A.S. Watson Group eLab Technology department are looking for a passionate Digital Service Specialist to join the team in Milan. This is a fantastic role that sits in the heart of the team and touches on many areas of best in class eCommerce delivery. You’ll play an important role in making sure the ASW websites across our European BU’s (Business Units / brands) are running at their optimum level, and a quality service is delivered to our customers. You’ll be at the front line of support for our BU’s by supporting promt analysis and resolution of any issues. Another key part of this role is producing service delivery support documentation to the Business Unit users.

Key Responsibilities

  • You’ll be responsible for receiving issue reports, trouble shooting, analysis and providing solutions;
  • Providing Business Unit user ‘how-to’ documentation;
  • Providing input and assistance to the Development Team to identify and resolve defects;
  • Ensuring defects are recorded in company tracking system;
  • Preparing training documentation;
  • Occasional European travel could be required

Core competencies

  • A degree in Information Technology or a related subject 
  • 3 years’ experience working in IT 
  • Hands-on experience in Java, Java EE and Spring Framework design & development 
  • Working knowledge of integration technologies like REST, SOAP, JMS
  • Working knowledge of web applications and related topics (e.g., HTTP, servlet containers, session management)
  • Knowledge of Versioning Control Software (Git) 
  • Knowledge and experience of SAP CX (aka Hybris) is a plus
  • Knowledge of frontend technologies is a plus
  • Knowledge of JVM internals and application performance improvement is a plus 
  • To be a good communicator and team player in a multinational setting



Milan-Via Tortona 37,Milan,MILANO,20144


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