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Product Manager Omni Channel Solutions

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Role Purpose:

Responsible for Design and Develop in-Store digital customer journey product strategy and roadmap on ASW’s expanding & evolving Online and Offline footprint in the region.

A typical day in this Role:  

  • Manage regional stakeholders and plan on the delivery of digital/ IT roadmap 
  • Develop and maintain executable project timelines, resource plans, and cost estimates for Omni Channel Solutions
  • Stay abreast of emerging new technologies or trends that could impact and ultimately use for ASW’s eCommerce channel
  • Lead and motivate a team of specialists to ensure successful Digital Product Adoption
  • Document high-level requirements, acceptance criteria and KPI’s that push the product strategy forward and achieve key objective
  • Measure and report out on the success of features and enhancements that are delivered
  • Manage both internal and external partnerships on programs from concept-to-delivery to ensure that products and roadmap priorities meet customer expectations and needs
  • Monitor & identify customer/stakeholder needs staying current on industry standards and trends and respond by adjusting user experience and product roadmaps
  • Partner with various business functions to gain alignment on vision and direction

 

This job is a good fit for You if:

  • You are a customer centric Technical Professional 
  • You possess an entrepreneurial spirit and continuously excel for excellence

What we look for:

  • 10+ years of commercial experience with an emphasis on delivering guest-facing applications or customer service applications
  • Degree Holder in Information Technology or relevant discipline
  • Proven track record of delivering and deploying large and complex products in an agile environment
  • Experience in digital technologies, e-commerce, omni channel solutions, payment process
  • Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
  • Demonstrated experience in developing and delivering executive level presentations
  • Ability to drive results independently, but thrives in collaborative environments through internal teams and external vendors
  • Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback
  • Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the A.S. Watson Group.

Location

Watson House,1-5 Wo Liu Hang Road,Hong Kong,Fo Tan NT Hong Kong

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