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Assistant eCommerce Manager - Product

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Role Purpose:

This is an important role in growing Watsons online business across Asia, providing product vision, strategy and plan for Watsons eCommerce and omnichannel solutions that work seamlessly online and offline, improving O+O customer shopping journey, driving critical projects to grow and enhance Watson’s ecosystem. He/She should be passionate about understanding user needs and pain points, and strong idea on eCommerce from backend to frontend, working with cross-functional partners to develop solutions and drive results.

A typical day in this Role:

  • Manage change request flow, and ensure business objective, key of changes, business values, KPIs measurement and cross-system requirements are clear in documentation.
  • Define product strategy and optimize our customers’ experience using a variety of inputs, and clearly articulate rationale behind product decisions.
  • Understand, define and track product performance metric, providing feedback to improve customer experience and business performance.
  • Collaborate with different teams and stakeholders, leading end-to-end success of projects from discovery to fully launch.
  • Influence key stakeholders throughout Watsons to align intent, resources, and prioritization.
  • Establish credibility by climbing the curve to understand anything at any level of depth needed related to products, development and delivery projects.


This job is a good fit for You if:

  • You are a CHALLENGER.  You will question everything. You are not reserved and tend to be energetic, quick speaking and outgoing. 
  • You are an EXPERT.  You have in-depth knowledge of a key area and seek possible solutions through study and research. 
  • You are a CONNECTOR. You forge deep relationships beyond networking or teamwork. You will find ways to avoid confrontation by employing skillful collaboration.
  • You are an INQUIRER.  You often ask “Why?” and quickly look for patterns to move forward with solutions. You tend to be less traditional and more willing to try new things. 
  • You are a CHANGE CHAMPION.  You love imagining what could be and don’t hesitate to challenge the status quo. You are good at producing original ideas and are very comfortable with ambiguity. 

Success will depend on:

  • At least 3-5 years experience in digital product management, eCommerce both Web and APP experience preferred.
  • Solid technical experience in software development / Web / APP technologies.
  • Experienced in KPI tracking, how it relates to user experience or performance of our digital platforms.
  • Good knowledge of multiple functional areas such as product management, UX/UI, sales, customer support, finance, marketing.
  • Creative and strategic thinking, methodical execution.
  • Strong interpersonal skills, excellent oral and written communication skills in English.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the A.S. Watson Group.

Location

Harbourfront 22 Tak Fung Street ,HungHom , Hong Kong,Hong Kong,Hong Kong

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