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(Senior) Business Analyst (eCommerce-Supply Chain)

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Role Purpose:

On a Regional level, working with other departments, Business Units, to provide support on eCommerce Supply Chain to help steer strategies and improve KPIs, that include business performance, operational excellence and customer experience. In addition, to assist in developing and executing strategic initiatives such as new KPIs alignments, guidelines/toolkits, projects/CRs/ventures and day-to-day order processing operations.

A typical day in this Role:

Support the delivery of excellent eCommerce Customer Experience through:

  • Align, collect and complete KPI reports (fulfillment rate, stock availability & week cover, delivery, etc.) in timely and accurate manner
  • Identify process bottleneck and suggest solutions for process improvements
  • Drive Supply Chain and Warehousing Operational efficiency

Execute strategic initiatives:

  • Initiate and update Supply Chain P&Ps / Workflows / Guidelines / Toolkits
  • Review and follow up on change requests for system enhancement
  • Daily operations including but not limited to customer order processing, delivery arrangement,  inventory monitoring, management of replenishment and system update

This job is a good fit for You if:

  • You have keen interest in eCommerce
  • You are dedicated to drive supply chain operation excellence
  • You have strong analytical skill in supply chain KPIs

What we look for:

  • Degree holder in Supply Chain Management, eCommerce and/or Business Management
  • Min. 4 years of relevant working experience in Supply Chain/eCommerce fields, preferably MNCs environment
  • Team player with strong interpersonal skill
  • Detail-minded person who is demanding for delivering good quality
  • Innovative, fast learner with can-do attitude
  • Proficient in MS Excel, MS PowerPoint and other Business Intelligence tools, e.g. Tableau
  • With knowledge in SQL is an advantage

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the A.S. Watson Group.


Watson House,1-5 Wo Liu Hang Road,Hong Kong,Fo Tan NT Hong Kong


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.