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[Defender] Technical Support Specialist

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Join our amazing team with us today to start your new career


Mission & Value of eLab:

  • Join a team of 300 Spartans & battle side by side in squad formation
  • Unleash the power of programming - Java, React.Native, …
  • Defend the system and eliminate any threat to uphold the stability
  • Build digital products that serve millions
  • The battleground is on the cloud
  • Embrace new technologies to be faster, easier and to inspire an inventive culture
  • Always respect the man and woman you are working with, and leave no man behind, as we work as one team
  • Continuous professional training is provided for your survival
  • There is always time to retreat from the frontline and enjoy freshly brewed coffee and countless refreshments
  • We take care of you and your family, healthcare coverage and health insurance is provided
  • Enjoy amazing discount from all company's brand

 A typical day in this Role:

  • Provide technical support including troubleshooting, problem identification, resolution and escalation.
  • Conduct regular health check and monitor performance of systems.
  • Maintain support procedure documentation for communicate with another team members.
  • Occasional after office hour on call standby support will be required

This job is a good fit for You if:

  • You are an DEFENDER
  • You are passionate about Digital / eCommerce
  • You have similar motto:
    "We frightened by not using practical logic and TIRELESS DEDICATION TO DUTY make us a vital core to an organizations that uphold rules and STANDARDS.”

What we look for:

  • Degree holder in Information Technology, Computer Studies or related disciplines in IT field.
  • 1-2 years of relevant experience in eCommerce is preferred.
  • Strong logic, analytical, sensitive to numbers with excellent problem-solving skill.
  • Experience in Java, Spring framework, Microsoft C#/VB, ASP.Net, MSSQL/ MYSQL/ Oracle, PL/SQL, Linux
  • Good command in spoken and written English and Chinese, Mandarin is a must.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the A.S. Watson Group.


Watson House,1-5 Wo Liu Hang Road,Hong Kong,Fo Tan NT Hong Kong


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.