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Senior Research Analyst

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Role Purpose:
As a Senior Research Analyst would be responsible for managing an on-going Global customer satisfaction research project across Business Units (BUs) within the Group. This person will support the Research Manager on all the project management, data analytics, and reporting so as to provide customer insights and support BUs in improving customers’ experience.

A typical day in this Role: 

  • Responsible for daily project management, data aggregation, and dashboard reports generation
  • Analyze survey results and prepare reports to summarize results in terms of shoppers’ insights and implications
  • Act as BUs’ consultant to resolve research related matters and guide them through on how to interpret the research findings
  • Develop and implement market research projects to gain customer insights
  • Provide full support in research project management and survey set up
  • Perform other ad-hoc support on research related projects as assigned

This job is a good fit for You if: 

  • You have solid experience to deal with large data sets, and find usable information and insights
  • You have strong analytical skills, commercial mindset and attentive to details
  • You love to work with the dynamic team

What we look for:

  • University graduate in Business, Mathematics Statistics, or related disciplines
  • With at least 5 years relevant work experience in market research or data analytics fields, preferably in FMCG or retail industry
  • Ability to multi-task with good time management
  • Excellent written and spoken English and Chinese (including Mandarin)
  • Proficient in MS Excel and PowerPoint; Knowledge in Tableau is an advantage


We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the A.S. Watson Group.


Watson House,1-5 Wo Liu Hang Road,Hong Kong,Fo Tan NT Hong Kong


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