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Digital Service Specialist Intern

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Aim of the role

The ASW eLab Technology team is looking for a passionate Digital Service Specialist to join the team in Milan as an Intern. This is a fantastic role that sits in the heart of the team and touches on many areas of best in class eCommerce delivery. You’ll be in an interesting role, helping the more senior colleagues to make sure the ASW websites across our European BU’s (Business Units / brands) are running at their optimum level, and a quality service is delivered to our customers. You’ll participate in the front-line support for our BU’s working on the analysis and resolution of any issues. Another key part of this role is producing service delivery support documentation to the Business Unit users.

 

Key Responsibilities

  • You’ll support senior colleagues, working on one (or a couple of) brand(s) of ours. You’ll have to learn to work on the eCommerce platform we use, gaining at least “business users”
    ability on it;
  • You’ll be introduced to the system integration aspects where the eCommerce is based on;
  • After few weeks, you’ll be asked to start analyzing yourself issues reported by the users and provide an outcome or resolution;
  • Preparing meeting notes and release notes, according to the process in place;
  • Keep track of the software lifecycle, helping senior colleagues to anticipate any issue or delays in the plans;

What you can expect to learn from us

 

  • You’ll have experience in one of the best in class eCommerce technologies in the digital market (SAP Hybris, now SAP CX);
  • Gain knowledge in eCommerce, mobile, multichannel and digital application systems;
  • Hands-on understanding of the Commercial and marketing side of eCommerce operations from within an international retailer

Core Competencies

  • Degree in Computer Science
  • Engineering or another related field;
  • Fluent in Italian and English is a must;
  • Curiosity to learn eCommerce processes and platforms
  • Strongly willing to learn quickly, every day;
  • Will and ability to work on systems, also on technical and integration level

 

Location

Milan-Via Tortona 37,Milan,MILANO,20144

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