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Business Process Excellence Manager

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Job Responsibilities:

  • Bridge business and technical teams by being fluent in the language of consulting, design, and technology
  • Write/develop/present creative, compelling (and winning) responses to client requests and solicitations
  • Lead Program Management work stream and ensure adherence to best practices and lessons learned
  • Develop the cross-functional plan and drive execution of the solution as per the plan
  • Manage client expectations and executive communications when project risks and issues arise
  • Provide direction and best practices for creating project materials including requirements, change management, business process design, and other deliverables; guide client thinking in this area
  • Provide senior level management and oversight for the program as a whole, as well as all activities / deliverables in scope of the contract
  • Coach the cross-functional project team on the business perspective and strategic imperatives to inform key project decisions
  • Coach and mentor teams, and conduct & develop training programs to contribute to capability building and knowledge sharing (project management, requirements gathering, business process modeling etc.
  • Play an active role in innovation of services and growing the practice through business development.

 Job Requirements:

  • University (or college) graduate in Information Technology, Business Administration, Information Management, Computer Science or relevant discipline
  • Proven work experience with managing large volume of projects and initiatives
  • Experience with business process improvement methodologies
  • Experience using cloud based technologies and process mapping tools
  • Experience in managing large end-to-end cross-functional projects
  • Capacity to logically and efficiently structure ambiguous problems, conduct complicated analysis, identify key insights and recommended actions
  • Ability to communicate across all levels of the organization and being comfortable in asking probing questions
  • Retail industry knowledge is a plus
  • Training in Lean or Six Sigma is a plus

 

 

Location

Watson House,1-5 Wo Liu Hang Road,Fo Tan,Shatin NT Hong Kong

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